Transactions on Data Analysis in Social Science

Transactions on Data Analysis in Social Science

Review and Evaluation of the Stability of Production and Operations Systems: A Case Study of Mozafariyan Company

Document Type : Original Article

Authors
P. Mozafarian 1
I. Mostashar Nezami 2
1 Master of Science, Management Group, Faculty of Management, University of Tehran, Tehran, Iran
2 Ph.D. in Management, Management Group, Faculty of Management, University of Tehran, Tehran, Iran
10.47176/TDASS.2020.123
Abstract
This research investigates the influential factors on the sustainability of Mozafariyan Company and determines the level of sustainability in the gold, precious stones, and jewelry production and sales industry. Secondary sources, questionnaire results, and the fuzzy Delphi method were utilized for sustainability factors assessment in this industry. Following the fuzzy Delphi method, six factors were selected from the total of 15 primary factors: fair and appropriate pricing, avoidance of competitor and customer annoyance, market exploration and efforts to create jewelry for different customer segments, efforts to improve the livelihood of industry workers, examination and pursuit of ethical principles in production and sales, scrutiny of supplier sourcing methods, and the selection of suppliers attentive to ethical issues such as child labor and human rights. According to experts, the most significant factors influencing the company's sustainability are the investigation and pursuit of ethical principles in production and sales, scrutiny of supplier sourcing methods, and the selection of suppliers attentive to ethical issues. The fuzzy Delphi results indicate a high importance placed by experts on economic business factors, followed by social factors, and lastly, environmental factors. Considering the importance of ethically sound pricing and the establishment of clear rules and regulations to prevent unintended problems from buyers, both individual and legal, and suppliers, it is recommended that companies and unions prioritize this. In this regard, a charter of ethical principles for companies should be defined, established, supervised, and employee training should be conducted to enhance product and service quality.
Keywords
Sustainability
Sustainability Assessment
Production and Operations Systems
Fuzzy Delphi
Gold and Jewelry Industry
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Transactions on Data Analysis in Social Science
Volume 2, Issue 3
Summer 2020
Pages 123-133

  • Receive Date 02 April 2020
  • Revise Date 11 June 2020
  • Accept Date 15 August 2020